Well as Christmas fast approaches the last User Group meeting seems so long ago, however I do remember it to be a very enjoyable and informative day. The meeting was hosted by Steve Ward at NG Bailey's offsite manufacturing facility in Bradford, and wow what a day we had. I don't think anyone will forget the reaction given by Julie Mack at the rather impressive Privacy Smartglass wall onto which was projected a corporate presentation, before it magically changed to clear glass, so that we were overlooking the factory. The tour was very interesting and I think we were all very impressed at the kind of savings that can be made from such offsite manufacturing. I was particularly impressed to see Lean principles being applied so effectively (having just completed Lean Six Sigma training myself). Steve also gave us a good insight into his project from the original objectives, when they first adopted the Triaster solution, through to the changes they have made in order to cater for their audience, many of whom like to see things presented in a particular way.
We would also like to share with you, the Connector reader, some of the discussion points that were raised during the two workshop sessions, which we all found very useful to talk through.
This workshop was called following a number of recent discussions that came up within the customer assessments. These highlighted that many customers aren't sure how to best capture return on investment information around the use of the Triaster system and indeed in some cases the internal Business Improvement teams themselves.
The points below show that there's quite a range of factors to be taken into account when considering ROI. One of the key differentiators being whether you have senior support for a system that is fundamental to the successful running of your business; such as conformance to industry standards and Health, Safety and Risk compliance, or whether your management team are looking for you to achieve specific savings and find business improvement solutions by mapping and analysing your processes. For many customers the answer was not so much, 'why should we do this?' but more about 'what will happen if we don't?'
We hope that the examples and comments made regarding capturing ROI, are a useful reminder of why you do what you do and will maybe help you to justify all the hard work and money that goes into it.
The second workshop was about what level everyone was mapping to, and how that worked for them.
The main questions asked were:
'At what level should you stop mapping?' & 'How much detail should be included?'
The AA advised that they map procedures as well as process, so everything is in map format. Users are used to this, as they have been using this format for many years. There were some points to note as follows though:
Other comments were:
Essentially all agreed that, 'it depends on your audience'.
Also covered on the day was an update from Triaster, which included a Software Development update from Andrew Ridgeley.
The next User Group meeting is being hosted by the AA at their Oldbury offices on 9th March 2016. Space is restricted so if you would like to attend this meeting please either register via the Triaster website here www.triaster.co.uk/connector-events-user-group.php or e-mail firstname.lastname@example.org.
If you are unable to attend in person (maybe you are based outside of the UK, or just can't get away from the office for the whole day) please remember that we open to making arrangements for other customers to join in particular discussions via conference call/web sessions. If this is of interest for the next meeting, please contact us and we'll see what we can do in collaboration with the host, to involve you on the day.
If you would like to host a meeting, or have any questions about the User Group please drop us an e-mail to email@example.com
As a reminder, the forum can be both clicked to from the User Groups Secure page and via this link:http://tinyurl.com/pv5vnkp if you aren't already a member of this group, please simply request to join and the group owners will approve your request.